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TERMS AND CONDITIONS OF SERVICE – FUTURA GO SRLS

1. Subject

Futura Go SRLS provides consulting, implementation, configuration, training, and support services related to the ERP software Odoo and related digital solutions.

The services are provided according to the commercial offer accepted by the Client.

2. Nature of the service

The services provided by Futura Go SRLS are professional in nature and constitute obligations of means and not of results.

Futura Go is committed to applying best practices and technical skills, without guaranteeing specific commercial results for the Client.

3. Delivery methods

Services may be provided in the following ways:

  • fixed-price project

  • hourly package

  • recurring support

  • training

as indicated in the offer or contract.

4. Fees and payments

Unless otherwise agreed in writing:

  • invoices are payable within 14 days from the date of issue

  • in case of delay, the interests provided by Legislative Decree 231/2002 apply

  • Futura Go SRLS may suspend services in case of non-payment

5. Client collaboration

The Client agrees to:

  • provide complete and truthful information

  • appoint internal contacts

  • approve deliverables within reasonable timeframes

Any delays attributable to the Client may result in changes to the timelines and costs of the project.

6. Limitation of liability

Futura Go SRLS will not be liable for:

  • indirect damages or loss of profit

  • misuse of the software by the Client

  • business decisions of the Client

  • malfunctions attributable to third parties (hosting, Odoo SA, external integrations)

Overall liability is limited to the amount paid for the service in question.

7. Intellectual property

The configurations, customizations, and documentation provided may be used by the Client for their internal business.

Futura Go SRLS retains ownership of its know-how, methodologies, and reusable components.

8. Odoo software

The Odoo software is owned by Odoo SA.

Futura Go SRLS operates as an independent integrator.

The terms related to Odoo licenses and subscriptions are governed directly by Odoo SA.

9. Confidentiality

The parties agree to keep confidential the technical, commercial, and organizational information exchanged during the collaboration.

10. Force majeure

Neither party shall be liable for non-fulfillment due to force majeure or events beyond their reasonable control.

11. Applicable law and competent court

These Terms and Conditions are governed by Italian law.

For any disputes, the Court of Milan shall have jurisdiction.

12. Acceptance

The acceptance of an offer or the commencement of services implies full acceptance of these Terms and Conditions.